I've been involved with eBikes since the beginning -- 22 years. We ride the bikes we sell, and know them well. We want you to get the right bike, one you will Love. Your bike will be first quality, carefully assembled and quality-tested. I answer my own phone and am happy to help you. It's a wonderful time for the electric bicycle as they have finally evolved as a fully developed technology. I go to all the bike shows and scour the marketplace, and only sell eBikes that are truly awesome and a great value. You won't get that with a click from a volume online dealer who sells every bike under the Sun. I want you to be thrilled with your ebike experience.